https://community.ee.co.uk/t5/Archived-Posts/Trying-to-upgrade-upfront-cost-taken-but-no-confirmation/m-p/1090897#M290910 <P>I am trying to upgrade my phone, and I am stuck on a&nbsp; holding page where money has left my account but I have no confirmation email and it won't leave the page I am, but my money has left my bank account?! No live chat to get a hold of EE, can't call as the webpage I am ordering from&nbsp; is on my phone...what gives EE?!</P> Sat, 16 Oct 2021 11:59:10 GMT EmmaP27 2021-10-16T11:59:10Z https://community.ee.co.uk/t5/Archived-Posts/Trying-to-upgrade-upfront-cost-taken-but-no-confirmation/m-p/1090897#M290910 <P>I am trying to upgrade my phone, and I am stuck on a&nbsp; holding page where money has left my account but I have no confirmation email and it won't leave the page I am, but my money has left my bank account?! No live chat to get a hold of EE, can't call as the webpage I am ordering from&nbsp; is on my phone...what gives EE?!</P> Sat, 16 Oct 2021 11:59:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Trying-to-upgrade-upfront-cost-taken-but-no-confirmation/m-p/1090897#M290910 EmmaP27 2021-10-16T11:59:10Z https://community.ee.co.uk/t5/Archived-Posts/Trying-to-upgrade-upfront-cost-taken-but-no-confirmation/m-p/1090920#M290911 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2224764">@EmmaP27</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'd recommend giving our Customer Care team a call.</P> <P>&nbsp;</P> <P>The web page won't disappear from your phone unless you close the tab in your browser.</P> <P>&nbsp;</P> <P>Jon</P> Sat, 16 Oct 2021 13:39:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Trying-to-upgrade-upfront-cost-taken-but-no-confirmation/m-p/1090920#M290911 Jon_K 2021-10-16T13:39:48Z