topic Re: Turning VM off in Archived Posts

Turning VM off

ted9709 — Wed, 13 Oct 2021 11:40:28 GMT

I have tried texting VM OFF to 150 and, like others receive response to the effect that your request has not need actioned. I have looked on line via web site and App for “ chat” to request an agent to turn it off but it’s not there . Can I assume my text response will be sufficient evidence for EE to refund any charges arising from this failure in their systems ??!!

Re: Turning VM off

ted9709 — Wed, 13 Oct 2021 11:42:25 GMT

Sorry “ been actioned “ NOT “need actioned”

Re: Turning VM off

Chris_B — Wed, 13 Oct 2021 11:52:22 GMT

@ted9709 your response or your wording on here doesn’t mean you will not be billed accordingly should anything arise from not turning of your voicemail.

Have you tried texting

Voicemail divert off to 150

Re: Turning VM off

ted9709 — Wed, 13 Oct 2021 12:12:42 GMT

Hi I tried this initially as stated in original post

Re: Turning VM off

ted9709 — Wed, 13 Oct 2021 12:17:22 GMT

Sorry the issue is not resolved -touched solution tab in error!

Re: Turning VM off

Katie_B — Wed, 13 Oct 2021 14:06:15 GMT

Hello @ted9709.

Thanks for coming to the community.

What happens when you click on 'Contact EE' and follow these steps?

Account and billing > Mobile phone > Start conversation

Katie.

Re: Turning VM off

ted9709 — Fri, 15 Oct 2021 15:13:58 GMT

Thanks Katie ,but when I said in my original post that chat wasn’t there I perhaps should have said “ start conversation “ didn’t appear as promised. I followed steps as you set out again but it still doesn’t appear . !

Re: Turning VM off

Katie_B — Fri, 15 Oct 2021 15:17:57 GMT

Hi @ted9709.

Are you currently outside the UK?

Katie.

Re: Turning VM off

ted9709 — Fri, 15 Oct 2021 15:23:02 GMT

Yes

Re: Turning VM off

Katie_B — Fri, 15 Oct 2021 15:24:14 GMT

Hi @ted9709.

I have sent you a private message for more details.

Katie 🙂

Re: Turning VM off

ted9709 — Fri, 15 Oct 2021 15:31:06 GMT

Katie / please send messages to number ending xxx237 (the 2nd No the a/c)

Re: Turning VM off

Katie_B — Fri, 15 Oct 2021 15:35:21 GMT

Hi @ted9709.

I am unable to send message to personal numbers.

I have messaged your community inbox which can be found HERE.

Katie.

Re: Turning VM off

ted9709 — Fri, 15 Oct 2021 15:36:29 GMT

Katie / My uk phone is in operable where I am overseas so I have turned roaming data off , pending purchase of local SIM , so SMS will not get through ?

Re: Turning VM off

Katie_B — Fri, 15 Oct 2021 15:44:58 GMT

Hi @tedt709.

Sorry, I have not sent an SMS.

I have contacted you via your community user inbox.

Katie 🙂