topic Re: phone calls in Archived Posts

phone calls

peanutbarb — Wed, 13 Oct 2021 16:29:48 GMT

why are my phone calls not listed on my bill anymore?

Re: phone calls

bristolian — Wed, 13 Oct 2021 18:56:55 GMT

Hi @peanutbarb

Do you have (chargeable) itemised billing active on your account?

Re: phone calls

peanutbarb — Wed, 13 Oct 2021 19:04:20 GMT

I have no idea. I am not technically minded unfortunately.Sent from my Galaxy

Re: phone calls

Christopher_G — Thu, 14 Oct 2021 07:05:27 GMT

Hi @peanutbarb

Welcome to the community.

If you pay extra for itemised billing, the numbers will show on your bill. Your My EE account and your bill will tell you whether you pay extra for that.

Chris

Re: phone calls

peanutbarb — Thu, 14 Oct 2021 08:31:20 GMT

I pay £8/month for that but no itemised calls on my bill Sent from my Galaxy

Re: phone calls

Christopher_G — Thu, 14 Oct 2021 08:53:17 GMT

It sounds like you may not pay for itemisation, that's why they don'y show on there, @peanutbarb.

If that's something you'd like, I recommend speaking to our Mobile Care team.

Chris