topic Re: Deposit for service in Archived Posts

Deposit for service

Pierre6 — Wed, 13 Oct 2021 19:36:13 GMT

I recently upgraded my phone a few weeks ago and today went to use it and shock my account was suspended. I logged in bemused as bill not due and apparently I owed £50 which I was not aware of and to add insult you slapped a late payment charge for something I knew nothing about. To reinstate my services I had to pay this deposit for service charge. I've been with EE years now and this charge is new to me. How can you add a charge then suspend customer account without even telling me??? When I completed my upgrade with Keith from Doncaster call centre he mentioned nothing about this charge. Only £6.98 delivery.

Disappointed with the service is an understatement, I want this charge reimbursed and this so called late payment removed from my account!!!!!!!!

Re: Deposit for service

Chris_B — Wed, 13 Oct 2021 20:32:55 GMT

@Pierre6 then you need to call customer services and speak with then as this is a public forum that has no access to your account and cannot do anything to help you with any reimbursement that you think you might be entitled to.

Re: Deposit for service

Christopher_G — Thu, 14 Oct 2021 07:14:12 GMT

Hi @Pierre6

Welcome to the community. I'm sorry to hear that there was a deposit charge that you weren't aware of.

I recommend following @Chris_B's advice and speak to our Mobile Care team.

Chris