topic Re: Order tracking in Archived Posts

Order tracking

Eh26 — Wed, 13 Oct 2021 12:01:25 GMT

Hi,

I ordered a Samsung s21 256gb in phantom pink on the 23rd September, on the 8th October my tracking changed to dispatch expected within 24 hours, I've checked the dpd app and there's nothing expected, is this just the backlog still or should I be concerned?

Thank you for your help

Re: Order tracking

Katie_B — Wed, 13 Oct 2021 14:12:40 GMT

Hello @Eh26.

Thanks for coming to the community.

Have you had any contact from DPD providing you with further delivery information?

What does the order tracker show today?

Speak soon,

Katie 🙂

Re: Order tracking

Eh26 — Wed, 13 Oct 2021 16:19:52 GMT

Hi,

I have had no contact from dpd and when I put the order number in it just says oops something went wrong.

The order tracker still says dispatch expected within 24 hours, same as it has said since the 8th October

Thank you

Re: Order tracking

Katie_B — Wed, 13 Oct 2021 16:25:49 GMT

Hi @Eh26.

Our courier will get in touch with your tracking details once your order is ready for delivery.

If you wish to check on your order I would recommend giving us a call on 150.

Katie 🙂