topic Re: Cant contact live chat in Archived Posts

Cant contact live chat

JWalsh3 — Mon, 11 Oct 2021 10:00:47 GMT

I was told to contact EE to get a 50% discount in my bill for the next 3 months but Ive not been able to use live chat, is there a staff member who can help me? PS. I prefer to use live chat as Im partially deaf and its much easier than speaking on the phone

Re: Cant contact live chat

Jon_K — Mon, 11 Oct 2021 12:10:12 GMT

Hi @JWalsh3.

Welcome to the community.

You can access live chat on our Contact Us page or in your My EE Account.

The link/window for live chat will appear when an advisor is available.

Jon

Re: Cant contact live chat

JWalsh3 — Mon, 11 Oct 2021 12:33:10 GMT

Thanks for the reply, Ive been trying to do this for the past week now but the “Start a conversation” button never appears

Re: Cant contact live chat

Jon_K — Mon, 11 Oct 2021 12:55:08 GMT

Thanks @JWalsh3.

Can you try using a different browser and see if the button appears?

Jon