topic Re: Early upgrade fee in Archived Posts

Re: Early upgrade fee

willhands — Sat, 09 Oct 2021 16:50:15 GMT

Hello,

I have this same issue. I have an S20 Ultra and it says that on certain plans there's no early upgrade fee. I selected the £75pm deal on the Fold3 which crossed out the early upgrade fee. As soon as I get to the checkout, the fee is still there.

I have the screenshot for this. How come it still shows? If people are saying ee aren't honouring this, why show it in the first place?

Re: Re: Early upgrade fee

Leanne_T — Sun, 10 Oct 2021 06:59:31 GMT

Hi there @willhands

Thanks for coming back to the community.

Does the screenshot for the early upgrade offer show you would need to trade in your current phone?

Thanks 🙂

Leanne.

Re: Re: Early upgrade fee

willhands — Sun, 10 Oct 2021 09:51:25 GMT

Hi Leanne,

It doesn't. Please see the below screenshots

Re: Re: Early upgrade fee

Leanne_T — Sun, 10 Oct 2021 09:57:22 GMT

Thanks @willhands

In this case, please give us a call on us on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.