topic Upfront upgrade cost credited to EE account in Archived Posts

Upfront upgrade cost credited to EE account

lewisguest15 — Sat, 09 Oct 2021 16:43:40 GMT

Hi,

I recently upgraded my plan to include the iPhone 13 Pro Max. I was charged a £50 upfront fee which was successfully taken from my account and I received confirmation. I have noticed that this £50 has now been added as credit to my EE account and will me taken from the next bill. Why has this happened?

Re: Upfront upgrade cost credited to EE account

Northerner — Sat, 09 Oct 2021 18:28:06 GMT

Hi @lewisguest15

It maybe because your order is cancelled? You would need to speak to EE CS on 150 about this account specific question.

Thanks

Re: Upfront upgrade cost credited to EE account

Leanne_T — Sun, 10 Oct 2021 07:44:07 GMT

Hi @lewisguest15

Thanks for coming to the community.

If you give us a call the team will get this looked into for you 🙂

Let us know how you get on.

Leanne.