topic Re: Upgrade and free gift in Archived Posts

Upgrade and free gift

ShazzaW13 — Sat, 09 Oct 2021 23:32:30 GMT

Hi.

I have seen posts about people getting free gifts when you upgrade. Is this for selected users only?

I have checked my upgrade and it says upfront fees, does anyone know why these fees need to be paid and why these are required?

Re: Upgrade and free gift

Chris_B — Sun, 10 Oct 2021 07:09:21 GMT

@ShazzaW13 The upfront cost is to part cover the costs of the device. The cheaper the tariff the more upfront cost you need to pay. The higher the tariff the less you pay. Mobile phones are not cheap devices and the tariff doesn’t cover the whole cost of the device. Go back 7-10 years and you might of got the device for nothing as the network would cover that cost and that’s only because the devices were a lot cheaper to purchase then.

Re: Upgrade and free gift

Leanne_T — Sun, 10 Oct 2021 07:34:03 GMT

Hi @ShazzaW13

Thanks for coming to the community.

Free gifts are for selected devices and will show on the EE Shop if this is available.

Are you looking to upgrade early?

Is the fee for the phone?

Leanne.