topic Billing in Archived Posts

Billing

Alyp1 — Fri, 08 Oct 2021 18:07:02 GMT

I am trying to contact 150 or chat online at 7 pm when you tell me you are open till 10 on one page or available to chat all hours on another ? No one is answering chatting since 6.30 . I can’t pay my bill and need two weeks until my first pay comes in after being out of work for months , Another bill has now gone on too making thing even worse please help me I’m so worried . I’ve ended one of my 3 contracts this month so from now on it will be easy to pay on time I just need until 25th to pay it all off as I am completely broke until then , please please help me I need my phones for work

Re: Billing

Chris_B — Fri, 08 Oct 2021 18:37:44 GMT

@Alyp1 customer services is open till till 9 o’clock, live chat is the same time as it’s both customer services.

Re: Billing

Leanne_T — Sat, 09 Oct 2021 06:53:59 GMT

Hi @Alyp1

Thanks for coming back to the community.

If you're unable to pay your bill this month, the best thing to do is give us a call on 150 and the team will help you with the payment.

By speaking to us, we can work with you to see if we can keep your service active and give you one less thing to worry about.

You can find further help in our Help if you can't pay your bill, Help page.

Thanks.

Leanne.