topic Re: How do i change the name on my bills? in Archived Posts

How do i change the name on my bills?

kanderson0413 — Thu, 23 Jan 2020 16:48:29 GMT

I have reently changed my name by deedpoll but can't see any information on how to actually update this on my bills or who to send a copy of the document to to get this done?

Re: How do i change the name on my bills?

Profile closed — Thu, 23 Jan 2020 16:56:29 GMT

Hi @kanderson0413

Welcome to the EE Community,

If you pop into a EE store with photographic ID and proof that you have changed your name they will be able to sort it out for you.

Thanks,

David.

Re: How do i change the name on my bills?

Ragnar669 — Wed, 01 Apr 2020 16:37:33 GMT

Is it possible to do this online on the ee website?

Re: How do i change the name on my bills?

Katie_B — Wed, 01 Apr 2020 16:57:48 GMT

Good Evening @Ragnar669.

If you’ve changed your name through marriage, divorce or deed poll, you will need to mail us with a copy of one of these documents:

Your marriage or civil partnership certificate.
Your passport and a recent utility bill.
Your deed poll.
Your decree absolute

Or visit your local EE Store, please be aware our stores are currently closed.

You can find full information regarding changing your name HERE.

Thanks,

Katie 🙂

Re: How do i change the name on my bills?

emmajnash — Thu, 25 Jun 2020 10:47:40 GMT

On the information that it takes you to when clicking 'HERE' it says you can email a copy of these documents but an email address is not provided, where can I find this email address?

Re: How do i change the name on my bills?

James_B — Thu, 25 Jun 2020 12:11:33 GMT

Hi @emmahnash,

Welcome to the EE Community. 🙂

Sorry, you can only provide your documents by post or by dropping in to your local EE Store.

Thanks

James

Re: How do i change the name on my bills?

6cjw — Fri, 20 Aug 2021 10:18:54 GMT

What is the postal address?

Thanks

Re: How do i change the name on my bills?

Christopher_B — Fri, 20 Aug 2021 12:23:26 GMT

Hi @6cjw

It's EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN.

Thanks

Chris

Re: How do i change the name on my bills?

alanbabu — Thu, 07 Oct 2021 21:01:38 GMT

Greetings,

I tried doing it in a store (EE Worthing) but they asked me to call the support team to change it.

Re: How do i change the name on my bills?

mxt10 — Thu, 07 Oct 2021 21:41:23 GMT

Are you trying to change it into another persons name, or are you just wanting to update your name following a name change?

Re: How do i change the name on my bills?

6cjw — Fri, 08 Oct 2021 07:44:20 GMT

I want to update my name.

Re: How do i change the name on my bills?

Katie_B — Fri, 08 Oct 2021 07:54:39 GMT

Hello @6cjw.

Thanks for coming to the community.

If you’ve changed your name through marriage, divorce or deed poll, you will need to mail us with a copy of one of these documents:

Your marriage or civil partnership certificate.
Your passport and a recent utility bill.
Your deed poll.
Your decree absolute

Or visit your local EE Store.

You can find full information regarding changing your name HERE.

Please let me know if you have any further questions,

Katie 🙂