topic Re: sim only upgrade to handset in Archived Posts

sim only upgrade to handset

AndyBoz — Mon, 04 Oct 2021 14:08:17 GMT

If i have moved to a 24-month SIM only plan from a handset plan can i move back to a handset plan at any time during their 24-month contract with no penalties.

Re: sim only upgrade to handset

Katie_B — Mon, 04 Oct 2021 16:07:16 GMT

Hi @AndyBoz.

You can upgrade to a new phone after three months. Or if you wait six months, you can get £20 off one of the latest phones.

Katie 🙂

Re: sim only upgrade to handset

AndyBoz — Thu, 07 Oct 2021 16:02:08 GMT

Thankyou Katie

Re: sim only upgrade to handset

bristolian — Thu, 07 Oct 2021 16:48:55 GMT

Hi @AndyBoz

I'm a little late to this thread, but I'll just add that the response from Katie is - I'm sure - what EE's C/S briefings explain.

Unfortunately, the published SIM-only price guides - the current version is available here - contradict this.

At the bottom of page-5 of this PDF, "customers who have moved to a SIM-only plan from a handset plan can move back to handset plan at any time"