topic Re: Cannot Speak to Customer Service Agent in Archived Posts

Cannot Speak to Customer Service Agent

Deb99dog — Tue, 05 Oct 2021 16:43:41 GMT

I am desperately trying to get hold of a customer service agent as I need to sort the return of my iPhone 11 max pro back to EE but I have been trying for two days both on the phone and in the message system online and absolutely nobody answers - I have no clue as to what to do next - and I have a time limit on when to send this phone back ????? why are their customer service so bad !!! can someone from EE please contact me !!!

Re: Cannot Speak to Customer Service Agent

Northerner — Tue, 05 Oct 2021 19:33:41 GMT

Hi @Deb99dog

You need to call 150 and hold for when someone becomes free. Or try live chat.

Thanks

Re: Cannot Speak to Customer Service Agent

Jon_K — Wed, 06 Oct 2021 06:58:27 GMT

Hi @Deb99dog.

You can find all ways to get in touch on our Contact Us Page.

Come back and let us know if you manage to speak with someone.

Jon