topic Re: Contesting Bill from Abroad in Archived Posts

Contesting Bill from Abroad

Marty5104 — Sun, 03 Oct 2021 14:30:56 GMT

I have several numbers amounting to an additional £67 charges on my bill that I did not call. I am currently abroad but cannot find an email address anywhere. How do I raise this without even more call charges please?

Thanks

Re: Contesting Bill from Abroad

Leanne_T — Sun, 03 Oct 2021 15:08:33 GMT

Hi there @Marty5104

Thanks for coming to the community.

Are the charges for incoming or outgoing calls?

Sorry we have no email address, please see our contact us page for ways to get in touch.

Leanne.

Re: Contesting Bill from Abroad

bristolian — Sun, 03 Oct 2021 15:18:58 GMT

Hi @Marty5104

Are these charges for standard calls (to 01, 02, 03 or UK mobile numbers) or are they for 084, 087 or other special-rate numbers?

Calling EE C/S is free within the EU, but chargeable in all other countries.

Re: Contesting Bill from Abroad

XRaySpeX — Sun, 03 Oct 2021 15:52:17 GMT

EE provides no email contact. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Contesting Bill from Abroad

Marty5104 — Mon, 04 Oct 2021 13:21:11 GMT

The calls are to UK numbers from UAE but I haven't made any calls to those numbers and don't even have them in my phone.

Re: Contesting Bill from Abroad

Chris_B — Mon, 04 Oct 2021 13:42:30 GMT

@Marty5104 By any chance have you been left voicemails?

Re: Contesting Bill from Abroad

Marty5104 — Tue, 05 Oct 2021 05:00:18 GMT

No voicemails, all outgoing calls to "CU"? none made by me and not in my call register. Gonna cancel direct debit to stop the payment

Re: Contesting Bill from Abroad

Chris_B — Tue, 05 Oct 2021 06:29:03 GMT

@Marty5104 That will only hurt you in the long run, It’s your credit score that gets effected by you doing that. You need to speak with customer services before you do anything else.