topic Re: Card declining in Archived Posts

Card declining

charlieam — Mon, 04 Oct 2021 20:56:12 GMT

For some reason, I’m repeatedly being told that my bank details are incorrect when trying to pay my bill. I’ve been able to use my card for other online purchases, bills etc so that can’t be the issue. I’m inputting all the details correctly and triple checking Everytime but it’s still saying declined. My account is now suspended because the bill is overdue but I’m trying to pay!! Anyone help?

Re: Card declining

Northerner — Mon, 04 Oct 2021 21:11:42 GMT

Hi @charlieam

Please see here for ways to pay your bill.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/pay-your-mobile-or-broadband-bill

Thanks

Re: Card declining

Kirigaya_Kazuto — Mon, 04 Oct 2021 21:14:17 GMT

Probably the quickest way

Use these details to transfer from a UK bank account:

EE account number: 31012304
EE sort code: 40-02-50
payment reference: your EE account number