topic Re: Trade ins for upgrades in Archived Posts

Trade ins for upgrades

NonaC28 — Fri, 01 Oct 2021 12:14:02 GMT

Hay,

Just looking for advice. My contact is up as of next month and I've been told I can now upgrade. I wanted too keep this device and give it to someone and upgrade to a new one myself how do I go about doing this, or do I have to trade in my device for a new one?

I've looked everywhere for a definitive answer but I'm still not quite getting it.

Thank you

Re: Trade ins for upgrades

Katie_B — Fri, 01 Oct 2021 13:06:29 GMT

Hello @NonaC28.

Are you in month 23 of your contract?

Is it free for you to upgrade? if yes, you will not need to return your device.

Katie 🙂

Re: Trade ins for upgrades

NonaC28 — Fri, 01 Oct 2021 20:05:20 GMT

Hay,

Yes I am in month 23 and have been told I can upgrade with no fee.

Thank you
Iona

Get Outlook for Android

Re: Trade ins for upgrades

Leanne_T — Sat, 02 Oct 2021 06:34:12 GMT

Hi @NonaC28

Thanks for coming back to us.

If you're in the last 45 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone.

Please see How can I Upgrade Anytime?, Help page for more details 🙂

Leanne 🙂

Re: Trade ins for upgrades

NonaC28 — Sun, 03 Oct 2021 08:33:57 GMT

Perefct, thank you so much.

Re: Trade ins for upgrades

Leanne_T — Sun, 03 Oct 2021 08:35:15 GMT

Have a lovely weekend @NonaC28

Leanne 🙂