topic Re: Cant get proof of purchase on account I payed off early in Archived Posts

Cant get proof of purchase on account I payed off early

Profile closed — Fri, 01 Oct 2021 22:43:49 GMT

I needed to port my number to a different network. I was told this was fine but I would have to pay off my contract in full. I did this and the customer care team are saying that the account is showing up as cancelled. They can't get me a proof of purchase that I need for my warranty? Is paying off the contract in full not a purchase? I don't have my original receipt but it shouldn't be this hard to get a copy!

Re: Cant get proof of purchase on account I payed off early

XRaySpeX — Fri, 01 Oct 2021 22:52:22 GMT

No, it's the original purchase.

Re: Cant get proof of purchase on account I payed off early

Profile closed — Sat, 02 Oct 2021 01:29:47 GMT

What? I just need a proof of purchase. The original they may have sent me by post or email cant be so valuable that there is only one in existence.

Re: Cant get proof of purchase on account I payed off early

Leanne_T — Sat, 02 Oct 2021 07:26:39 GMT

Hi @Profile closed

Thanks for coming back to the community.

I've sent you a private message for some extra details.

Leanne.