topic Re: Account suspended in Archived Posts

Account suspended

AmandaITFC — Thu, 30 Sep 2021 21:02:09 GMT

Hello, for some reason my mobile account has been suspended. I paid the outstanding bill a couple of days ago and for some reason my account is still suspended. I have always paid my bills on time and have never missed a payment, so this came as a bit of a surprise to me.

Please could someone reactivate it? Many thanks. I was directed to the collections team but I could not find a live chat option and lines are closed.

Re: Account suspended

XRaySpeX — Thu, 30 Sep 2021 21:10:57 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Account suspended

AmandaITFC — Fri, 01 Oct 2021 06:49:05 GMT

How do I do that? I’ve been on live chat and did not get anywhere. Please can someone help me as it has been over 24 hours since I paid the bill.

Re: Account suspended

XRaySpeX — Fri, 01 Oct 2021 06:56:43 GMT

Just read my sig.

Re: Account suspended

Jon_K — Fri, 01 Oct 2021 07:11:13 GMT

Hi @AmandaITFC.

You can find all ways to get in touch on our Contact Us Page.

Let us know how you get on.

Jon