topic Re: I would like to quit my contract in Archived Posts

I would like to quit my contract

Keijyu — Tue, 28 Sep 2021 15:13:53 GMT

I left UK after graduate university so I have to quit my contract. I called 150 many times but I couldn’t quit. How do I cancel my contract?

Re: I would like to quit my contract

Katie_B — Tue, 28 Sep 2021 15:26:59 GMT

Hello @Keijyu.

Welcome to the community.

Congratulations on graduating!

To cancel your contract please call our customer are team.

Katie 🙂

Re: I would like to quit my contract

Keijyu — Tue, 28 Sep 2021 16:00:45 GMT

I tried many times but I couldn’t connect human. I live in outside the U.K. so if it’s possible I want to quit without calling such as e-mail or something.

Re: I would like to quit my contract

Katie_B — Tue, 28 Sep 2021 16:06:12 GMT

Hi @Keijyu.

You will need to speak with our disconnections team who can close your account.

You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.

At the end of the notice period, we'll terminate your number and stop billing you. You'll be charged for our service for the 30 days from the date of your cancellation request and this charge will show on your final bill as the Remaining Contract Charge.

You can call from outside the UK on +44 7953966250.

Katie 🙂

Re: I would like to quit my contract

Keijyu — Tue, 28 Sep 2021 16:14:46 GMT

I called that number many times but they just said go to website. I couldn’t speak with disconnections team.

Re: I would like to quit my contract

Katie_B — Tue, 28 Sep 2021 16:17:10 GMT

Hi @Keijyu.

We cannot cancel a contract through the EE website.

Please call the number provided and let me know the outcome,

Katie 🙂

Re: I would like to quit my contract

XRaySpeX — Tue, 28 Sep 2021 16:22:24 GMT

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: I would like to quit my contract

Keijyu — Tue, 28 Sep 2021 16:43:41 GMT

I called many times and they said busy so call later. I called them all day but all time they they said busy. I called many times from outside the UK so I spent a lot of money for it. I want to quit without calling. Is it possible?

Re: I would like to quit my contract

XRaySpeX — Tue, 28 Sep 2021 16:55:32 GMT

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

Re: I would like to quit my contract

Keijyu — Wed, 29 Sep 2021 09:29:21 GMT

Can I get notifications from EE when they receive my letter?

Re: I would like to quit my contract

Jon_K — Wed, 29 Sep 2021 11:27:49 GMT

Hi @Keijyu.

You would be notified when the contract had been terminated.

It would be faster if you were able to call, I appreciate it may have been busy when you called but if you can try again someone will be able to assist you.

Jon

Re: I would like to quit my contract

Keijyu — Thu, 30 Sep 2021 16:17:59 GMT

I know calling is faster but I left the U.K. so it is so expensive.