topic Re: Upgrade in Archived Posts

Upgrade

Bearpaul — Mon, 27 Sep 2021 15:48:45 GMT

Each time I log into myEE i get the message that I am eligible for an upgrade. Every time I search and find a phone when I select I get the message that "there are no plans available for this device". My account is up to date and paid by direct debit.

Re: Upgrade

Leanne_T — Mon, 27 Sep 2021 16:41:43 GMT

Hi @Bearpaul

Thanks for coming to the community.

Do you have an early upgrade fee to pay or is this free?

Do you have an upgrade anytime plan?

Speak soon 🙂

Leanne.

Re: Upgrade

Bearpaul — Mon, 27 Sep 2021 19:01:36 GMT

Hi @Leanne_T this is a normal update with no fee.

Re: Upgrade

Leanne_T — Tue, 28 Sep 2021 06:38:04 GMT

Hi @Bearpaul

Which phone have you selected?

Leanne.

Re: Upgrade

Bearpaul — Tue, 28 Sep 2021 11:17:28 GMT

Hi @Leanne I tried with several Samsung phones from the flip 3 to the A52 all gave the same response.

Re: Upgrade

Leanne_T — Tue, 28 Sep 2021 11:44:11 GMT

Thanks @Bearpaul

In this case, please give us a call on 150. The team will be happy to help with your upgrade and get this looked into.

Leanne 🙂

Re: Upgrade

Bearpaul — Thu, 30 Sep 2021 12:07:09 GMT

Thank you @Leanne_T all sorted

Re: Upgrade

Leanne_T — Thu, 30 Sep 2021 12:36:41 GMT

Greta news @Bearpaul

Thanks for letting me know 🙂

Leanne.