topic Re: Upgrade in Archived Posts

Upgrade

richowls08 — Tue, 28 Sep 2021 13:00:33 GMT

I have the same issue as many others where every phone I go to for an upgrade says "There are no plans available for this device", and so far all I have read is that you have to call for your options, which I don't want to do as I want to browse through my options and pick which I like.

I don't want someone on the phone talking me through every single phone or plan.

Is there a problem with the website? As I have never had this problem before in the 12+ years I have been with EE?

Thanks

Rich

Re: Upgrade

Katie_B — Tue, 28 Sep 2021 15:05:30 GMT

Hello @richowls08.

Welcome to the community.

What phone are you looking at when you see this message?

Speak soon,

Katie 🙂

Re: Upgrade

richowls08 — Wed, 29 Sep 2021 12:08:14 GMT

Hello @Katie_B

It seems to happen with every phone??

Thanks

Rich

Re: Upgrade

Katie_B — Wed, 29 Sep 2021 14:20:35 GMT

Thanks for getting back to me @richowls08.

Are you looking to process an early upgrade or standard upgrade?

Speak soon,

Katie.

Re: Upgrade

richowls08 — Wed, 29 Sep 2021 15:48:40 GMT

Hi @Katie_B I have a few lines on my account and it happens on an early upgrade and on one that is going to be a standard upgrade next week, I just want to browse through my options so I can decide which phone & plan I want to upgrade to next week.

Thanks

Rich

Re: Upgrade

Katie_B — Wed, 29 Sep 2021 16:02:54 GMT

Hi @richowls08.

I completely understand, it's good to know what you could go for when your upgrade is due.

I would recommend giving us a call and reporting this error.

Katie 🙂