topic Re: Cancel a contract - delete Direct debit in Archived Posts

Re: Cancel a contract - delete Direct debit

Margarethg — Tue, 28 Sep 2021 12:42:13 GMT

Hi I have deleted my directed debit because,i am paying by card in future i have just started my sim card after being on a 2 year contract, its due on the 2nd October £8.00 but i have paid today 28th September. I am changing payments which are managed by my neice . Please dont hesitate to contact me.

Regards

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[mod edit: please do not post personal information on the public board. Thanks!]

Re: Re: Cancel a contract - delete Direct debit

Katie_B — Tue, 28 Sep 2021 13:24:32 GMT

Hello @Margarethg.

Welcome to the EE Community.

Any personal details provided on your previous post have been removed as this is a public forum.

Have you taken a new contract or kept them same account and changed your package?

Katie 🙂

Re: Re: Cancel a contract - delete Direct debit

XRaySpeX — Tue, 28 Sep 2021 13:30:58 GMT

@Margarethg : You would need to change your payment method in your MyEE a/c. Otherwise EE will be trying to take a DD which will fail.