topic Re: Live chat window not appearing; please help! in Archived Posts

Live chat window not appearing; please help!

tpriestley91 — Tue, 07 Aug 2018 10:40:50 GMT

I need to speak with someone regarding paying off my contract but would like to do so via live chat since im currently in New Zealand and it would cost me too much to phone up. When on the help pages as suggested, the live chat window does not appear. I have ensured that I am checking during UK working hours.

Many thanks,

Tara

Re: Live chat window not appearing; please help!

Rogersdave77 — Tue, 07 Aug 2018 10:49:15 GMT

@tpriestley91 live chat will only appear when a customer service rep is available. You will just have to keep trying every few mins until link becomes available.

Re: Live chat window not appearing; please help!

Jon_K — Tue, 07 Aug 2018 13:49:31 GMT

Hi @tpriestley91.

You can try getting onto live chat on your My EE Account on a desktop browser, where a pop up link will appear.

The other option would be to visit out get in touch page, where the link will only appear when an advisor is available.

Let us know how you get on 🙂

Jon

Re: Live chat window not appearing; please help!

tpriestley91 — Sat, 11 Aug 2018 16:24:56 GMT

Hi Jon,

Thanks for your response but I've had no luck as of yet. I don't have access to a computer so have been using my iPad to wait on the help contact us page for someone to live chat with me.

I'll keep trying.

Kind regards,
Tara

Re: Live chat window not appearing; please help!

Chris_B — Sat, 11 Aug 2018 17:05:05 GMT

@tpriestley91 Login to your online account and wait there.

Re: Live chat window not appearing; please help!

James_B — Sun, 12 Aug 2018 08:39:24 GMT

Hi @tpriestley91,

That's great advice from @Chris_B.

If you login to My EE in Safari, you should be offered an online chat when an advisor becomes available.

Thanks

James

Re: Live chat window not appearing; please help!

tpriestley91 — Sun, 12 Aug 2018 13:34:56 GMT

Hi Chris,

Because of the time difference yesterday I went to sleep!

I'm awake now and here on safari, logged in and on the contact us page.

Kind regards,
Tara

Re: Live chat window not appearing; please help!

Jones17 — Tue, 28 Sep 2021 08:11:18 GMT

I need my phone locked it's on ee

Re: Live chat window not appearing; please help!

Rogersdave77 — Tue, 28 Sep 2021 08:19:42 GMT

Call and speak to customer service...I had phone unlocked with 5 hours last week.