topic Re: Phone plan changed but no update from DPD. in Archived Posts

Phone plan changed but no update from DPD.

Shannon194 — Mon, 27 Sep 2021 22:31:20 GMT

I upgraded to the Samsung Z Flip 3 today. It did say dispatched within 24 hours before I even ordered. My phone plan has changed and I can access all the smart benefits.

I've not had any correspondence from DPD though, with all my other orders I got the 'it's on its way' email and then DPD would follow for a delivery date and time.

Tracking has also disappeared from my EE app so I have no clue. Is it possible my phone is currently being sent to DPD and I will hear from them tomorrow morning?. I've always heard the day before with my other orders.

Re: Phone plan changed but no update from DPD.

Northerner — Tue, 28 Sep 2021 05:52:37 GMT

Hi @Shannon194

When your order is due to be delivered then you will receive a text from DPD the day before. On the day of delivery you will receive a text with a time of delivery.

Thanks

Re: Phone plan changed but no update from DPD.

Shannon194 — Tue, 28 Sep 2021 07:05:35 GMT

So the fact I've not had any update from DPD would suggest my phone will not arrive today, I will speak to customer services to see what's happened.