topic Re: Re: Early upgrade fee in Archived Posts

Re: Early upgrade fee

pmjones766 — Wed, 22 Sep 2021 09:51:00 GMT

HI there, I have just seen this on my account and I was trying to upgrade. I rang EE and they said it was an error so they can not honour the said deal unless I traded in my S10 and when on a 'smart' plan which was more expensive than the one I wanted! Not happy 😞

Re: Re: Early upgrade fee

pmjones766 — Sat, 25 Sep 2021 16:03:43 GMT

No apparently it is an error. I explained that they should really honour it but with no joy. I have put in a complaint though so may be worth you doing that too.

Re: Re: Early upgrade fee

pmjones766 — Sun, 26 Sep 2021 07:42:19 GMT

Yes it does, it states there is still an early upgrade fee to be paid.

Re: Re: Early upgrade fee

Leanne_T — Sun, 26 Sep 2021 08:03:46 GMT

Hi @pmjones766

Thanks for coming back to me.

Does the text or email show an end date for the offer?

Leanne.

Re: Re: Early upgrade fee

pmjones766 — Sun, 26 Sep 2021 08:13:46 GMT

The offer was on the homepage when I log into MyEE, with no end date, it just states 'Treat yourself to a 100% discount on an Early Upgrade fee'

Re: Re: Early upgrade fee

Leanne_T — Sun, 26 Sep 2021 08:48:58 GMT

Thanks @pmjones766

In this case, please give us a call on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.