topic Re: Question re Upgrade from sim only in Archived Posts

Question re Upgrade from sim only

deyes999 — Fri, 17 Sep 2021 18:50:16 GMT

Hi i have a sim only 24 month contract which I purchased for my daughter last christmas and used a student code to get 20% off the monthly price. I am now able to upgrade and wanted to upgrade to a phone and sim contract which will be a christmas present for the same daughter.

My first question is:

Can I upgrade but not start it until Christmas day (I don't want my daughter to know or have the new phone/sim until christmas day) but she has the original contract sim in her phone. If I take out an upgrade before Christmas will she get cut off? I really want to give it to her on christmas day but don't know how to go about it as she has the original contract sim in her phone. Any ideas or is this even possible? Hope this makes sense.

Second question, can I still use a student discount code on an upgrade?

Re: Question re Upgrade from sim only

XRaySpeX — Fri, 17 Sep 2021 19:09:20 GMT

As long as you do an upgrade, not a new contract, her existing SIM will continue working & can be transferred to the new phone if it fits at the appropriate time.

Re: Question re Upgrade from sim only

Northerner — Fri, 17 Sep 2021 19:11:49 GMT

Hi @deyes999

Q1 - No you cannot upgrade now for a future date. If you upgrade then her contract will change and she will receive the upgrade text messages. Alternatively you can upgrade in December just before Christmas.

Q2 - like original code I believe your daughter would need to obtain a new one

Thanks

Re: Question re Upgrade from sim only

XRaySpeX — Fri, 17 Sep 2021 19:18:59 GMT

Yes, I meant you could do the upgrade now with the contract starting now but you would give her the handset on Xmas.

Re: Question re Upgrade from sim only

deyes999 — Fri, 17 Sep 2021 19:55:09 GMT

Thanks for your answers. If I upgrade I will have to upgrade to a new handset and sim, so does that mean she will get texts about it on the original sim?

Re: Question re Upgrade from sim only

deyes999 — Sat, 25 Sep 2021 05:38:46 GMT

Hi, I am looking to upgrade my daughters sim only contract to a phone and sim for Christmas and i don't want her to receive a "congratulations on your upgrade" message or any message alluding to the upgrade, is there anyway of stopping this before i place an order

Re: Question re Upgrade from sim only

Leanne_T — Sat, 25 Sep 2021 07:56:07 GMT

Hi there @deyes999

What a lovely gift for Christmas 🙂

If you speak to our Mobile Care team on 150, they will see if they can make sure no messages go to her number about the upgrade 🙂

Leanne.

Re: Question re Upgrade from sim only

bristolian — Sat, 25 Sep 2021 08:21:32 GMT

Without knowing what options a C/S agent will have to suppress these messages, and I'm sure this isn't what @deyes999 intentions are, this is also effectively asking "how can I change someone's account without them knowing" which I'd imagine is a fraudster's field day.

I seem to recall this being asked previously and the messages couldn't be prevented.

Re: Question re Upgrade from sim only

Leanne_T — Sat, 25 Sep 2021 08:25:17 GMT

Hi @bristolian

You are correct, the account holder would need to request this, if this is on the customer's account. The team will certainly check what can be done 🙂

Thanks for the pointing this out, it's much appreciated.

Leanne.

Re: Question re Upgrade from sim only

Northerner — Sat, 25 Sep 2021 08:46:18 GMT

This question was already answered the the other thread

https://community.ee.co.uk/t5/Pay-monthly/Question-re-Upgrade-from-sim-only/m-p/1078727#M43399

Thanks