topic Cancel crosss network minutes in Archived Posts

Cancel crosss network minutes

izziememe — Thu, 23 Sep 2021 16:09:54 GMT

I have a 200 minutes Cross Network add on, and nowhere can I find out how to cancel it.

Re: Cancel crosss network minutes

bristolian — Thu, 23 Sep 2021 16:28:31 GMT

Hi @izziememe

That's either a very old add-on, or a rare one!!

You can cancel add-ons by calling EE C/S on 150 from your mobile.

Re: Cancel crosss network minutes

izziememe — Thu, 23 Sep 2021 17:06:54 GMT

Thanks it is an old one. It doesn't even show on my account as an Add on, but does show on the bills. There used to be a text message that would cancel it but I cannot find any reference to it using Help.

Just put the phone down after 28 minutes without Customer Services responding. Not happy.

Re: Cancel crosss network minutes

Christopher_G — Fri, 24 Sep 2021 07:06:47 GMT

Hi @izziememe.

Welcome to the community.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris