topic Re: Pay Cancellation fee but account closed in Archived Posts

Pay Cancellation fee but account closed

lexushall1991 — Tue, 21 Sep 2021 03:35:40 GMT

Hello,

I recently cancelled my phone contract as it was cheaper to pay off the remaining balance than it was to carry on with the remainder of the contract. Since doing this I have gone onto a sim only plan which offered me a better deal than my old contract did.

I received a notification that a bill was due to be paid but it was for my sim only plan and I have made my first payment in full.

How do I pay off my cancellation fee since my account was closed and a new one has been opened using the same number? When I contacted EE by phone I was informed that my information had not yet updated.

I have my old account information but no way of knowing when it is due to be paid or how to pay it.

Can you help?

Re: Pay Cancellation fee but account closed

Northerner — Tue, 21 Sep 2021 05:28:50 GMT

Hi @lexushall1991

Assuming you're not on direct debit then the cancellation fee will need to be pain unless you've already paid it.

Thanks

Re: Pay Cancellation fee but account closed

lexushall1991 — Tue, 21 Sep 2021 19:10:42 GMT

@Northerner Thank you for your reply, I rang EE and the balance has been paid when I paid my latest bill. Relieved that that's done with and I don't have to worry about that anymore.

Re: Pay Cancellation fee but account closed

XRaySpeX — Tue, 21 Sep 2021 21:46:30 GMT

Yes, both the old & the upgraded contract for the same mobile no. will be on the same bill.