topic Re: Additional line for Sim only contract in Archived Posts

Additional line for Sim only contract

Jun14 — Mon, 20 Sep 2021 20:22:35 GMT

Hi I just want to add another sim only plan, but cannot proceed check out due to be requested to sign in the myEE repeatedly.

My current plan is unlimited 5G sim only plan for 24m, just started this month. My intention is to add another line and get 10% discount.

Please advice!

Re: Additional line for Sim only contract

Northerner — Tue, 21 Sep 2021 05:45:32 GMT

Hi @Jun14

You need to log into your account to have another account added at the discount.

Thanks

Re: Additional line for Sim only contract

chistery — Tue, 21 Sep 2021 06:06:27 GMT

Hi @Jun14

Have you tried a different browser, or an incognito/InPrivate window? That often solves issues with the EE site.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 08:23:33 GMT

@Northerner

Thank you. I logged in but redirected to the login page when proceeding check out again and again..

Re: Additional line for Sim only contract

Leanne_T — Tue, 21 Sep 2021 08:25:13 GMT

Hi @Jun14

Thanks for coming to the community.

Have you selected existing customer on the EE Shop?

Thanks 🙂

Leanne.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 08:29:52 GMT

@chistery

Thank you, I tried another browser but did not work.

I will incognito mode later.

I called to EE, but I was told sim only plan is not eligible for additional sim or phone. I am not sure though.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 08:31:57 GMT

@Leanne_T

Thank you.

I do not know what is existing customer?? Could you tell me the details?

Re: Additional line for Sim only contract

Leanne_T — Tue, 21 Sep 2021 08:40:52 GMT

Hi @Jun14

If you go to the EE Shop here, along the top of the page you will see an option for existing customer, and you will be asked to log in and shown offers available.

Leanne.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 10:17:42 GMT

@Leanne_T

Thanks, but I tried this many times but shown following comment then loop again..

Re: Additional line for Sim only contract

Leanne_T — Tue, 21 Sep 2021 10:25:30 GMT

Hi @Jun14

If this message shows you may not be eligible for an additional contract at the moment, our Mobile Care team on 150 will be happy to check this for you.

Leanne.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 12:53:20 GMT

@Leanne_T

Thanks, I have already called then he just said this is not eligible.

But he did not check my contract and just said so when I told him my error message.

Is it possible to add another line after contracting another one?? Because I need another number as soon as possible.

Re: Additional line for Sim only contract

Chris_B — Tue, 21 Sep 2021 12:56:32 GMT

@Jun14 Get the first full month out of the way first ie pay your bill for the following month and you might be ok to take out a 2nd line. I wouldn’t be surprised if you have to go 3 months first though.

Re: Additional line for Sim only contract

Leanne_T — Tue, 21 Sep 2021 13:10:43 GMT

Hi @Jun14

Sorry we have no account access to check if this would be possible.

I would suggest giving us another call 🙂

Leanne.

Re: Additional line for Sim only contract

Jun14 — Tue, 21 Sep 2021 14:32:06 GMT

@Chris_B
Thank you very much.

Just confirmation, do you mean it is possible to add the second line after 2nd month of contract?