topic Re: Upgrade discount, Friends ad Family in Archived Posts

Upgrade discount, Friends ad Family

smccarter86 — Mon, 20 Sep 2021 15:37:10 GMT

I am trying to upgrade my sim only contract to a handset contract on the new iPhone 13 pro. However it is automatically applying a small upgrade discount which is preventing me from using the friends and family discount code. Is there a way to disable the upgrade discount to avail of the f&f code?

Re: Upgrade discount, Friends ad Family

Katie_B — Mon, 20 Sep 2021 15:49:01 GMT

Hello @smccarter86.

Thanks for coming to the community.

What discount is being applied?

Speak soon,

Katie.

Re: Upgrade discount, Friends ad Family

smccarter86 — Mon, 20 Sep 2021 15:58:58 GMT

Hi Katie, I'm not sure what it is for as it just auto populates.

Re: Upgrade discount, Friends ad Family

ScaryGrant — Mon, 20 Sep 2021 16:05:37 GMT

Yeah it's a loyalty/renewal discount. I also wondered if I could get this removed to use my F&F discount on the smart plan.

Re: Upgrade discount, Friends ad Family

Katie_B — Mon, 20 Sep 2021 16:07:17 GMT

Thanks for getting back to me @smccarter86.

I would recommend checking for any previous discounts which may carry over.

If this is loyalty discount @ScaryGrant you can call our customer care team who can help remove this so you can use your Friends and Family.

Katie 🙂

Re: Upgrade discount, Friends ad Family

smccarter86 — Mon, 20 Sep 2021 18:20:39 GMT

I rang through to customer services and no one seems to know what the discount is or how to remove it. I’m stuck now not being able to remove it from my line or use my f&f code. Any ideas what to do next?

Re: Upgrade discount, Friends ad Family

Jon_K — Tue, 21 Sep 2021 07:20:16 GMT

Hi @smccarter86.

If there doesn't appear to be a discount on your account, you could try contacting our Upgrades Team to see if they can manually complete this for you including your friends and family code.

Jon

Re: Upgrade discount, Friends ad Family

ScaryGrant — Tue, 21 Sep 2021 08:32:14 GMT

Hi Jon,

I’m having the same issue, there is a discount applied to my account on smart tarifs, which means I can’t use my f&f discount. I called already and they can’t put the f&f discount through online anyway, could you look into this for me by any chance?

thanks

adam

Re: Upgrade discount, Friends ad Family

Jon_K — Tue, 21 Sep 2021 10:28:09 GMT

Hi @ScaryGrant.

Were you able to speak with our Upgrades Team over the phone?

They may be able to manually add this for you.

Jon

Re: Upgrade discount, Friends ad Family

ScaryGrant — Tue, 21 Sep 2021 10:29:34 GMT

I did, and they are unable to. F&F discount has to be put through an online checkout, but I can't remove the automatic discount that is already being applied in order to add the better discount.

Re: Upgrade discount, Friends ad Family

Jon_K — Tue, 21 Sep 2021 12:13:25 GMT

Thanks @ScaryGrant.

The best thing to do would be to get your friend or family member to get in touch with our friends and family team so they can sort this for you.

Jon