topic Re: Collection Team in Archived Posts

Collection Team

Mustafa1975 — Sat, 22 May 2021 09:02:07 GMT

Good Day,

Kindly, would someone advise how to connect the "Collection Team"

I tried three time to call contact them on 0800 956 6000 without luck , I even spoke with the customer service and I give them my international number to call me back without luck

Any Advise please, The online Chat is not helping at all.

Re: Collection Team

XRaySpeX — Sat, 22 May 2021 11:01:21 GMT

@Mustafa1975 : You can only cll the standard CS nos & follow the IVR for Billing. No one will call you back .It's up to you to call them.

Re: Collection Team

Christopher_G — Sat, 22 May 2021 13:44:47 GMT

Hi @Mustafa1975

Welcome to the community.

Have you managed to get through now? Our agents are only able to call you on a UK number.

Chris

Re: Collection Team

Mustafa1975 — Sat, 22 May 2021 14:07:00 GMT

Hi, thank you for your email.

I'm stuck. I'm called many time without any luck to re-activate my number.

They for sure need to upgrade the service they provided.

They asked me to visit the store while I'm abroad .. how come , ? Why is
that ? What a request from a 12 years old customer?

Thank you

Re: Collection Team

Christopher_G — Sat, 22 May 2021 14:11:17 GMT

Did you correctly answer the security questions that they asked you, @Mustafa1975.

That's the only reason I can think of that they would need you to visit a store.

Chris

Re: Collection Team

Mustafa1975 — Sat, 22 May 2021 14:16:00 GMT

Hello,

They send me a pin code to my email address to check my account.

I don't remember the password ... But I answered all the questions they
asked.

Regards

Re: Collection Team

Christopher_G — Sat, 22 May 2021 14:22:49 GMT

I've sent you a private message to get some more information from you, @Mustafa1975.

Please have a look and get back to me.

Thanks

Chris

Re: Collection Team

Mustafa1975 — Sat, 22 May 2021 16:47:00 GMT

Good Day,

First of all, I would like to thank you so much for your email, your
support and follow up even if the issue is not resolved.

I replied with the information you requested.

Warn regards.

Re: Collection Team

Mustafa1975 — Sat, 22 May 2021 18:37:00 GMT

Thank you for your email.

I called 4 times as international calls withouts any good Luck to solve the
problem.

Thank you

Re: Collection Team

Leanne_T — Sun, 23 May 2021 06:21:27 GMT

Hi @Mustafa1975

Thanks for coming back to us.

I have replied to your private message now 🙂

Leanne.

Re: Collection Team

Mustafa1975 — Sun, 23 May 2021 16:23:00 GMT

Good evening.

Thank you for your email.

I sent you a message Regarding the issue that I'm facing and some points to
address to EE to consider.

Regards

Re: Collection Team

Mustafa1975 — Mon, 24 May 2021 18:10:00 GMT

Hi,

I called the customer service 4 time without success.

I spent 40 minutes for each international call I made.

This is why I after someone can advise a way forward.

Thank you

Re: Collection Team

Wendywoowoo3 — Mon, 20 Sep 2021 16:14:50 GMT

Hello iv been trying to get hold of some one from collections my phone has been barred and can’t pay till the 5th

Re: Collection Team

Katie_B — Mon, 20 Sep 2021 16:19:24 GMT

Hello @Wendywoowoo3.

Welcome to the community.

Have you tried contacting us by calling 0800 079 8586 from any landline or provider?

We have no account access here on the community.

Katie 🙂