topic Discount not showing in Archived Posts

Discount not showing

Garredp — Sun, 19 Sep 2021 17:41:50 GMT

Hey everyone

Recently upgraded and my contract updated to the new one today however on the phone the gentleman told I had a discount however the discount isn't appearing and its not the price I agreed on just wondering how long it could take for it to appear, I would call them but im currently away from home and don't have a good signal

Many thanks in advance

Re: Discount not showing

Northerner — Sun, 19 Sep 2021 17:43:35 GMT

Hi @Garredp

Any discount won't show until it is applied to your first bill.

Thanks

Re: Discount not showing

Garredp — Sun, 19 Sep 2021 17:44:43 GMT

Oh okay so if I don't see it on my next bill then I should contact them?

Re: Discount not showing

Northerner — Sun, 19 Sep 2021 18:07:39 GMT

Hi @Garredp

Yes, if it doesn't show up on your bill then you need to speak to EE CS on 150.

Thanks