topic Re: Got a successful email but no upfront was taken in Archived Posts

Got a successful email but no upfront was taken

Caoimhe — Sat, 18 Sep 2021 07:52:44 GMT

Re: Got a successful email but no upfront was taken

Jon_K — Sat, 18 Sep 2021 10:14:29 GMT

Hi @Caoimhe.

Welcome to the community.

When did you place your order?

Have you tried tracking your order using our online order tracker?

Jon

Re: Got a successful email but no upfront was taken

Caoimhe — Sat, 18 Sep 2021 10:15:51 GMT

My online tracker isnt working i placed it yesterday but worried as money didnt come out of bank

Re: Got a successful email but no upfront was taken

Jon_K — Sat, 18 Sep 2021 10:22:48 GMT

Thanks @Caoimhe.

The tracker should update when there has been movement on your order. If you'd like to double check everything has gone through, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Re: Got a successful email but no upfront was taken

Caoimhe — Sat, 18 Sep 2021 11:15:33 GMT

Currently on hold thank you.