topic Re: Ending contract and moving out in Archived Posts

Ending contract and moving out

PiotrekOo — Fri, 17 Sep 2021 06:01:32 GMT

My plan ends nearly one year ago, meanwhile I moved to Germany.
I’m wondering if I can end my contract and move to any German operator and how to do this ? Should I contact with someone or just turn off my direct debit?

Re: Ending contract and moving out

bristolian — Fri, 17 Sep 2021 07:27:26 GMT

HI @PiotrekOo

Welcome to the EE community

EE mobile contracts are not fixed-term contracts that just end, they are rolling contracts that continue until you explicitly change or cancel them, and just come with a minimum term.

You can't move your UK number to a German network, but if you're outside your minimum term then can give 30days notice to EE to disconnect your line and cancel your contract. You'll need to call or write to EE C/S, to do this - 150 may work from within the EU, otherwise use the international number +44 7953 966250.

Cancelling your direct debit will not serve to cancel your contract.

Re: Ending contract and moving out

Chris_B — Fri, 17 Sep 2021 07:27:36 GMT

@PiotrekOo You need to call customer services and give notice. You’ll need to setup a new contract with a German network as you can not move your number to that network. The normal way to change networks isn’t an option for you.

Re: Ending contract and moving out

XRaySpeX — Fri, 17 Sep 2021 11:22:20 GMT

You will need your device unlocked from EE to use a German SIM.