topic Re: Switched providers, want to confirm account is closed in Archived Posts

Re: Switched providers, want to confirm account is closed

Julianne59__ — Wed, 15 Sep 2021 20:09:45 GMT

Need to close my ee account as wish to move to another provider. Seven days ago I received as requested a new ee sim card with a new contract. I now wish to close this contract which I believe I have 14 days to do so. Despite numerous attempts to do this I have not been able to speak with anyone in the Customer Care Department, every call I make is answered by a machine. Getting very frustrated about this.. Will someone please tell me what I am supposed to do to close this account

Re: Re: Switched providers, want to confirm account is closed

XRaySpeX — Wed, 15 Sep 2021 20:32:21 GMT

@Julianne59__ :

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE will be in touch with further instructions