topic Re: Account in Archived Posts

Account

zaiden26 — Wed, 15 Sep 2021 08:58:53 GMT

Why is my account not under my name if I asked for it to be changed?

Re: Account

Leanne_T — Wed, 15 Sep 2021 10:17:32 GMT

Welcome to the community.

Did the account holder call us with you available to request a change of ownership so the account would be in your name?

If so, how long ago was this requested?

Leanne 🙂

Re: Account

zaiden26 — Wed, 15 Sep 2021 11:08:04 GMT

I spoke to few people few different occasions and was then told account holder has a password which I must retrieve from him in order for change of ownership I did at that time provide them with the password and they said it’s correct and took my bank card details

Re: Account

Leanne_T — Wed, 15 Sep 2021 11:24:30 GMT

Thanks @zaiden26

When was this all processed for you?

Leanne.

Re: Account

zaiden26 — Wed, 15 Sep 2021 11:42:50 GMT

About 2/3 weeks ago

Re: Account

Leanne_T — Wed, 15 Sep 2021 11:44:14 GMT

Thanks @zaiden26

If you give us a call on 150, the team can check the account for you 🙂

Leanne.