topic Anytime upgrade with no upgrades in Archived Posts

Anytime upgrade with no upgrades

wasteddee — Mon, 13 Sep 2021 16:29:45 GMT

hi, i currently have a iphone 12 pro and am eligible for an anytime upgrade, the site shows me the handsets available to me but yet when i select the one i wish to upgrade to it says "no available plans". At first i thought ok but then i check all the listed phones an everyone of them states the same thing.

see pic below.

https://community.ee.co.uk/t5/image/serverpage/image-id/19611iF7AD8ADA3918E77B/image-size/large/is-moderation-mode/true?v=v2&px=999

So i wondering if the whole Anytime upgrade is a con, simply to get me to purchase a higher priced plan that includes it. It seems strange that im eligible yet all devices state this.

Re: Anytime upgrade with no upgrades

Profile closed — Mon, 13 Sep 2021 16:56:52 GMT

Hi @wasteddee

there does seem to be a error at the moment if you call customer services on 150 or visit a EE store a advisor will be happy to help.

Thanks,

David.

Re: Anytime upgrade with no upgrades

Chris_B — Mon, 13 Sep 2021 17:02:42 GMT

@wasteddee Just to add the anytime upgrade means you have to have a higher tariff or the same cost tariff that you do now. You can not have a lower price tariff if you take up the option to use the anytime upgrade. If you want a cheaper tariff you have to pay off your current tariff or see it out to the minimum term date.

Re: Anytime upgrade with no upgrades

wasteddee — Mon, 13 Sep 2021 18:33:38 GMT

thanks will give them a ring,

Re: Anytime upgrade with no upgrades

wasteddee — Mon, 13 Sep 2021 18:34:50 GMT

thats fine, i am hoping to keep my current tariff just swap out the handset, iphone 12 pro is a bit difficult to read at times so wanted to shift up to the 12 pro max. cheers for the info

Re: Anytime upgrade with no upgrades

Chris_B — Mon, 13 Sep 2021 21:19:18 GMT

@wasteddee Might be worth calling customer services to see what they say.

Just a quick heads up it might be worth waiting, tomorrow Apple are showing the iPhone 13 so the iPhone 13 is a couple of weeks away from being released.