topic Samsung Trade In Terms and Conditions in Archived Posts

Samsung Trade In Terms and Conditions

lozfromcorby — Fri, 03 Sep 2021 09:49:35 GMT

Can someone help me please.

I was interested in upgrading my contract to the new Zlip 3 phone.

I have a sim only contract on EE but I have a Samsung S20 I bought my self last year.

The website doesn't deduct the £400 when I click I have an eligible phone...so I contacted the digital team, who first told me I couldn't upgrade because the last phone I bought with EE was a Huawei phone about 4 years ago on a different contract so am not eligable because I "own a Huawei" (I dont't...)

When I said I have a sim only contract, they said it doesn't matter.

When I asked for the terms and conditions of the offer so I could read them and clear things up, they couldn't provide any (indeed, if someone can show my on the EE website where the terms are that says it must be a device previously bought with EE, that would resolve my problem). After I questioned how they can say I don't qualify if they don't know the rules, they "spoke to a manager" and suddenly I was eligible.

I didn't go through with the offer they person gave me in the end, because it was worse than the one available on the website that I can't basket.

so I'm at a bit of a loss...

Any ideas? 😕

Re: Samsung Trade In Terms and Conditions

XRaySpeX — Fri, 03 Sep 2021 09:58:45 GMT

EE Trade In and Upgrade Terms & Conditions

I see no condition that the device being traded in must originally be purchased from EE.

Re: Samsung Trade In Terms and Conditions

Christopher_G — Fri, 03 Sep 2021 11:28:09 GMT

Hi @lozfromcorby

I have a colleague who works closely with the Samsung launches. I'm going to try and find out a bit more information about this offer.

I'll send you a message here once I have more information for you.

Chris

Re: Samsung Trade In Terms and Conditions

lozfromcorby — Fri, 03 Sep 2021 11:32:20 GMT

Thanks, I appreciate the replies and would be interested to learn more, and
perhaps make it easier because honestly, I spent hours going in
circles with this to no avail, on the website, with the digital team with
the upgrade team on 150. It was a nightmare, and when I did get somewhere I
was offered a worse deal! 😕

Lawrence

Re: Samsung Trade In Terms and Conditions

Christopher_G — Mon, 13 Sep 2021 11:08:43 GMT

Hi @lozfromcorby

Thanks for your patience. I've heard back from my colleague.

For this promotion, they have confirmed that we are only accepting devices that have been bought directly from EE on contract.

Chris