topic Re: I'm due an upgrade but says I can't upgrade in Archived Posts

I'm due an upgrade but says I can't upgrade

Edk1989 — Sat, 11 Sep 2021 14:48:54 GMT

I'm within 45days of end of contract but it's not letting me upgrade and says I can't upgrade yet. Do I have to wait til the end of my contract?

Re: I'm due an upgrade but says I can't upgrade

Chris_B — Sat, 11 Sep 2021 15:58:14 GMT

@Edk1989 Text UP to 150 and you’ll get the date when you can upgrade. What does your account say ? And yes you can upgrade when your within 45 days of your minimum contract period.

Re: I'm due an upgrade but says I can't upgrade

Edk1989 — Sat, 11 Sep 2021 16:11:26 GMT

I keep texting that but keeps saying we cannot process your request. My contract ends on 23rd October. On my ee it says sorry not eligible to upgrade. But I'm within the 45days.

Re: I'm due an upgrade but says I can't upgrade

Chris_B — Sat, 11 Sep 2021 21:28:29 GMT

@Edk1989 it sounds like you have an account issue, I recommend you call customer services to get this resolved.

Re: I'm due an upgrade but says I can't upgrade

Edk1989 — Sat, 11 Sep 2021 22:04:12 GMT

Will do thank you very much. Will call on Monday and let you know. Thank you loads