topic Re: Left network confirmation in Archived Posts

Left network confirmation

Hurric75 — Sat, 11 Sep 2021 18:15:36 GMT

I’ve been out of contract a few months. I’ve changed to another provider but haven’t had any confirmation from EE of me leaving or of the financial situation as I’ve just payed an EE phone bill 2 days before switching. Why no confirmation email?

Re: Left network confirmation

Hurric75 — Fri, 10 Sep 2021 13:39:07 GMT

Paid my last bill 9th September 2021 , about to cancel tomorrow 11 September 2021 (contract ran out months ago). Will I owe or be owed money from EE?

Re: Left network confirmation

Hurric75 — Fri, 10 Sep 2021 13:42:06 GMT

Also have been paying £10 monthly for Apple Music through EE, what happens with that ? Do I go direct to Apple ?

Re: Left network confirmation

Katie_B — Fri, 10 Sep 2021 14:33:11 GMT

Hello @Hurric75.

We're sorry you're thinking of leaving us.

When is your bill date?

If your account closes before your next bill date a final bill will be generated with a credit for any line rental paid in advance.

In regards to your Apple Music, your subscription will also be cancelled which would require you to go direct with Apple.

Katie 🙂

Re: Left network confirmation

Hurric75 — Fri, 10 Sep 2021 16:52:39 GMT

Usually on the 6th.

thanks for the quick response. I’m leaving for a no contract deal with another provider.

Re: Left network confirmation

Hurric75 — Sat, 11 Sep 2021 13:09:36 GMT

Hi, seeing as I’ve just paid my monthly bill will my music subscription continue until end of the month?

Re: Left network confirmation

Profile closed — Sat, 11 Sep 2021 13:14:14 GMT

Hi @Hurric75

when a EE account terminates any associated products will also cease with immediate affect.

Re: Left network confirmation

Hurric75 — Sat, 11 Sep 2021 13:16:08 GMT

Even if I’ve paid for the month ahead? Thanks for the reply btw 👍

Re: Left network confirmation

Profile closed — Sat, 11 Sep 2021 13:18:41 GMT

@Hurric75 you would receive a part refund.

Re: Left network confirmation

Profile closed — Sat, 11 Sep 2021 19:47:14 GMT

@Hurric75 when a EE account is closed a final bill is produced 7 days after and if any amount is due back to yourself it would be automatically refunded back to yourself.

Re: Left network confirmation

XRaySpeX — Sat, 11 Sep 2021 19:51:51 GMT

@Hurric75 : How did you move to another provider? Did you use a PAC you obtained from EE? If you didn't your EE contract won't have been cancelled & will just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

Re: Left network confirmation

Hurric75 — Sat, 11 Sep 2021 20:27:47 GMT

Hi, yeah I got the PAC code from EE phone number 65075.
thank you

Re: Left network confirmation

Hurric75 — Sat, 11 Sep 2021 20:30:11 GMT

My Apple Music subscription is still working, I’ll renew with Apple after that ends. Hoping for a refund on my £21 monthly phone bill with EE

Re: Left network confirmation

Profile closed — Sat, 11 Sep 2021 20:31:42 GMT

@Hurric75 if you call freephone 0800 317 720 on the 7th day customer services will be able to check your billing for you and advise how much your final bill is for 🙂

Re: Left network confirmation

Hurric75 — Sat, 11 Sep 2021 20:35:15 GMT

Hi , I’m hoping EE will owe me something. When I started the 18 month contract I’m pretty sure I paid the first month up front. I’m not a 100% on that , was almost 2 years ago.

Re: Left network confirmation

Profile closed — Sat, 11 Sep 2021 20:39:02 GMT

@Hurric75 your first bill would of been a month in advance.