topic Re: 100% early upgrade fee discount loyalty reward in Archived Posts

100% early upgrade fee discount loyalty reward

Shadowz — Thu, 15 Apr 2021 14:17:27 GMT

On the EE app it states i have 100% early upgrade fee discount for being a loyal customer. However on the checkout on the website it is requesting the full upgrade fee. Customer services on 150 also state that i am not eligible for an early upgrade or loyalty discount. Slightly confused and very peeved at this. Any help or clarification on this please.?

Re: 100% early upgrade fee discount loyalty reward

Shadowz — Thu, 15 Apr 2021 14:29:55 GMT

Just for a little clarification of my issue. Am i eligible for a free early upgrade today as 150 state i am not till august very confused

Re: 100% early upgrade fee discount loyalty reward

Chris_B — Thu, 15 Apr 2021 15:06:05 GMT

@Shadowz Remove your personal information from any image you post on here as this is a public forum.

and you’ll probably find your early upgrade must be for a tariff that is the same or more costly than you have now. It'll not be on what you what it’ll be on what EE will allow you to have for upgrading so early.

Re: 100% early upgrade fee discount loyalty reward

Shadowz — Thu, 15 Apr 2021 16:41:10 GMT

Ahh right. Thnk u.

Re: 100% early upgrade fee discount loyalty reward

Itsmepaul — Fri, 10 Sep 2021 13:39:02 GMT

Did you sort this, i have the same issue and no matter what tarrif i choose the early upgrade fee is added.

Re: 100% early upgrade fee discount loyalty reward

Katie_B — Fri, 10 Sep 2021 14:49:53 GMT

Hello @Itsmepaul.

Welcome back to the community.

Have you received notification that you are eligible for a early upgrade?

Katie.

Re: 100% early upgrade fee discount loyalty reward

Itsmepaul — Fri, 10 Sep 2021 16:39:30 GMT

Yes a free early upgrade but upon checking out the early upgrade is still there

Re: 100% early upgrade fee discount loyalty reward

Katie_B — Fri, 10 Sep 2021 16:47:10 GMT

Thanks for confirming @Itsmepaul.

Are you selecting a tariff the same price or higher?

Katie.

Re: 100% early upgrade fee discount loyalty reward

Itsmepaul — Fri, 10 Sep 2021 16:49:03 GMT

I've tried higher and lower looks like there's a few people having the same issue.

Re: 100% early upgrade fee discount loyalty reward

Katie_B — Fri, 10 Sep 2021 16:51:54 GMT

Thanks for checking @Itsmepaul.

The next step I would recommend is speaking with our upgrades team who have account access and can look into this further for you.

Katie.

Re: 100% early upgrade fee discount loyalty reward

Itsmepaul — Fri, 10 Sep 2021 17:54:20 GMT

Thanks 😊Sent from my Galaxy

Re: 100% early upgrade fee discount loyalty reward

Shadowz — Sat, 11 Sep 2021 06:44:20 GMT

Unfortunatly no i didnt, i waited until the actual upgrade date and had a
free upgrade in the end.