topic Re: Trying to add a pay monthly tablet to my account. in Archived Posts

Trying to add a pay monthly tablet to my account.

Bricky20 — Sun, 23 Aug 2020 16:35:22 GMT

Trying to buy a pay monthly tablet to add to my account, but every time I try it keeps taking me back to my account page and when my next upgrade date is. I don't have a mobile contract with EE as I bought my phone elsewhere. I have a sim only contract but it seems to be preventing from getting a tablet with them and I don't know what to do. Any help will be greatly appreciated.

Re: Trying to add a pay monthly tablet to my account.

XRaySpeX — Sun, 23 Aug 2020 17:12:10 GMT

Are you trying to add a contract no. to a PAYG a/c?

Re: Trying to add a pay monthly tablet to my account.

Bricky20 — Sun, 23 Aug 2020 17:26:01 GMT

I currently have a pay monthly contract sim only plan and do not have a device of kind.

Re: Trying to add a pay monthly tablet to my account.

XRaySpeX — Sun, 23 Aug 2020 18:01:35 GMT

So you currently have your MyEE with a contract no. Are you sure the tablet is also on a Pay Monthly contract & not on a recurring monthly (really 30 days) PAYG?

Re: Trying to add a pay monthly tablet to my account.

Bricky20 — Sun, 23 Aug 2020 19:26:01 GMT

My friend had the same issue as me and he helped me out with it. Thanks for the help though.

Re: Trying to add a pay monthly tablet to my account.

Ecray1980 — Thu, 09 Sep 2021 19:00:42 GMT

How did you sort this as I’m having the same issue. 👍🏻👍🏻

Re: Trying to add a pay monthly tablet to my account.

Christopher_B — Fri, 10 Sep 2021 06:52:27 GMT

Hi @Ecray1980

I hope you're having a nice Friday, do you have any fun plans for the weekend.

Can I just check how many lines you have on your account at the moment?

Thanks

Chris

Re: Trying to add a pay monthly tablet to my account.

Ecray1980 — Fri, 10 Sep 2021 07:58:20 GMT

Hi Chris.

I currently have 3 lines on the account.

Thanks

Sent from my iPhone

Re: Trying to add a pay monthly tablet to my account.

Christopher_B — Fri, 10 Sep 2021 08:01:10 GMT

@Ecray1980 it may be that a fourth line needs to be approved before you can take a new product.

The best thing to do is have a chat with our customer care team, they'll be able to sort this for you.

Thanks

Chris

Re: Trying to add a pay monthly tablet to my account.

Ecray1980 — Fri, 10 Sep 2021 08:07:20 GMT

Thanks Chris.

Sent from my iPhone

Re: Trying to add a pay monthly tablet to my account.

Christopher_B — Fri, 10 Sep 2021 08:15:36 GMT

No problem @Ecray1980

Please come back and let us know how you get on.

Thanks

Chris