topic Re: Cancel contract, can't afford in Archived Posts

Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 00:11:40 GMT

I've been trying to get in touch from abroad but it's impossible, says I need to contact customer service and it does not work.

I can't afford my bills anymore and I need help on how to cancel without paying the fees or stop my service in order to not pay anymore until I can do it again.

Re: Cancel contract, can't afford

XRaySpeX — Thu, 09 Sep 2021 01:52:25 GMT

You can't just cancel w/out charge. You made a contract with EE to pay for at least a min. term.

Contact CS urgently to come to some sort of repayment plan - see Help if you can't pay your bill

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 07:05:34 GMT

Hi @anabort

I'm sorry yo hear that you struggling with your bills at the moment.

Can I please just check, has your phone been disconnected for non-payment or is it still active?

Thanks

Chris

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 08:01:22 GMT

It's still working, but I am really short of money right now and I will not be able to pay it soon, I lost my job and had to move back to my home country where I haven't found antoher job yet.

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 08:01:54 GMT

That is what I am trying. As I said, I can't call any of the help lines from abroad.

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 08:06:12 GMT

@anabort When you try to call us what is happening?

Have you tried our international number which is +44 7953966250?

Thanks

Chris

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 08:08:02 GMT

Yes, I have tried, and when I do a locution says is impossible to conect and to contact care services, but I can't do it.

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 08:13:25 GMT

@anabort

Can you make and receive other calls without any issues?

Thanks

Chris

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 08:31:34 GMT

Not from the UK, but the roaming does work.

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 08:51:28 GMT

@anabort

Do you have access to another phone you can use to contact us?

Thanks

Chris

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 09:38:26 GMT

I tried calling earlier from a Spanish number and doesn't let me connect either.

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 09:41:04 GMT

@anabort Were you calling our international number and including the country code?

Thanks

Chris

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 09:49:51 GMT

I called the number you sent me earlier, exactly as you send it. I tried calling other UK numbers and the same happens, from the EE number and from the Spanish there is no connection.

Re: Cancel contract, can't afford

Christopher_B — Thu, 09 Sep 2021 09:57:17 GMT

Think's @anabort, are you putting 00 in place of the + when you dial?

Re: Cancel contract, can't afford

XRaySpeX — Thu, 09 Sep 2021 11:11:37 GMT

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Cancel contract, can't afford

anabort — Thu, 09 Sep 2021 15:01:29 GMT

I've just tried, the same locution saying I need to contact customer care sounds.

Re: Cancel contract, can't afford

Katie_B — Thu, 09 Sep 2021 16:16:16 GMT

Hello @anabort.

Are you able to make calls to other UK numbers OK?

Katie.