topic 2 phones on 1 account, upgrade swap in Archived Posts

2 phones on 1 account, upgrade swap

Hannahsp — Wed, 08 Sep 2021 16:35:40 GMT

Hi, I have 2 phones on one account (mine and my partner's phone). I decided not to upgrade when I was entitled to and have a sim only deal. My partner is not eligible to upgrade yet, however her phone has faults and she needs a new one. Can I upgrade and give that phone to her? I.e. can we switch upgrade dates?

Thanks

Re: 2 phones on 1 account, upgrade swap

bristolian — Wed, 08 Sep 2021 17:14:37 GMT

Hello @Hannahsp

The upgrade itself will be specific to each number and can only be used by the mobile number in question.

Nothing stops you from buying the new phone on whichever number is entitled to it, and using it with whichever SIM as suits yourself - providing the SIM fits the correct phone.

Re: 2 phones on 1 account, upgrade swap

Hannahsp — Wed, 08 Sep 2021 17:21:00 GMT

Many thanks, that's helpful. It's a Samsung s9 and an iPhone se, so I'll just have to check the sim sizes. Much appreciated.

Re: 2 phones on 1 account, upgrade swap

Chris_B — Wed, 08 Sep 2021 17:48:40 GMT

@Hannahsp Same sim sizes.

Re: 2 phones on 1 account, upgrade swap

Hannahsp — Wed, 08 Sep 2021 17:49:31 GMT

Thank you 😊