topic Can't Upgrade Without Security Code in Archived Posts

Can't Upgrade Without Security Code

BillyLouden — Wed, 08 Sep 2021 13:55:43 GMT

Hello,

I need to upgrade my phone as my current handset is broken. However I can't receive the security code by text nor can I phone them. What can I do? This feature seems incredibly short-sighted as a great deal of people needing to upgrade probably can't access their current number. Surely there is an option to receive code via email address linked to account or similar? Help please!

Re: Can't Upgrade Without Security Code

bristolian — Wed, 08 Sep 2021 14:04:05 GMT

Hi @BillyLouden

Welcome to the EE community

Unfortunately, this is one of those measures that is intended to protect against third parties changing your phone without your express consent.

If you have access to another phone, I'd recommend calling EE C/S on 0800 0798586. Otherwise, you can complete your upgrade by visiting an EE shop.