Charge to Bill not Refreshed on Bill date

Deansgate — Wed, 08 Sep 2021 08:42:50 GMT

Can anyone help, I currently have Mobile Phone set as Payment method in iTunes for various subscriptions as well as using BOKU.

This has now stopped working and a message says charge to bill limit reached and will reset on my bill date which was 24/08/2021 and the bill paid on 01/09/2021, however the message is still there and the refresh ha not happened.

I am aware of the £240 cap on this, but never had this issue before and the amount has always refreshed on the billing date,

Thanks

Re: Charge to Bill not Refreshed on Bill date

Leanne_T — Wed, 08 Sep 2021 10:35:06 GMT

Hi @Deansgate

Thanks for coming back to the community.

If you get in touch with our Mobile Care team, they will get this looked into for you.

Thanks 🙂

Leanne.

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Charge to Bill not Refreshed on Bill date

Re: Charge to Bill not Refreshed on Bill date