https://community.ee.co.uk/t5/Archived-Posts/New-customer/m-p/1075799#M289862 <P>I'm a bt customer with there broadband,line,and currently have 3 mobile contracts. Looking to get a 4th but now have to go through ee to get the newer phones. Went to place order for the iPhone 12 and entered all my details etc&nbsp; ut at checkout I was asked to register, so I did but now it takes me to my ee and won't allow me to complete the order, just keeps asking g me to add my number (which I obviously don't have yet)</P> Tue, 07 Sep 2021 16:58:58 GMT cassid2013 2021-09-07T16:58:58Z https://community.ee.co.uk/t5/Archived-Posts/New-customer/m-p/1075799#M289862 <P>I'm a bt customer with there broadband,line,and currently have 3 mobile contracts. Looking to get a 4th but now have to go through ee to get the newer phones. Went to place order for the iPhone 12 and entered all my details etc&nbsp; ut at checkout I was asked to register, so I did but now it takes me to my ee and won't allow me to complete the order, just keeps asking g me to add my number (which I obviously don't have yet)</P> Tue, 07 Sep 2021 16:58:58 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer/m-p/1075799#M289862 cassid2013 2021-09-07T16:58:58Z https://community.ee.co.uk/t5/Archived-Posts/New-customer/m-p/1075891#M289863 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2066720">@cassid2013</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Can you try going to the&nbsp;<A href="https://shop.ee.co.uk/" target="_blank" rel="noopener">EE Shop</A>, if you are shown as logged into a My EE account, try logging out and placing the order, does this work?&nbsp;</P> <P>&nbsp;</P> <P>You should not need a My EE account unless you select existing customer <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Thu, 09 Sep 2021 08:21:21 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer/m-p/1075891#M289863 Leanne_T 2021-09-09T08:21:21Z