topic account suspended meaning unable to access bank in Archived Posts

account suspended meaning unable to access bank

mazpepz — Mon, 06 Sep 2021 23:30:17 GMT

hi my account is suspended due to not paying bill. I have had my texts and calls incoming stopped. I am currently trying to pay my bill but to pay it my bank need to text me a code which they can’t do because you have cut it off. Is there a way this can be undone please so i can actually pay it?

Re: account suspended meaning unable to access bank

XRaySpeX — Tue, 07 Sep 2021 00:39:21 GMT

Try paying by using Fast Payment with a UK bank card.

Re: account suspended meaning unable to access bank

mazpepz — Tue, 07 Sep 2021 07:32:29 GMT

thank you but this hasn’t worked.

Re: account suspended meaning unable to access bank

XRaySpeX — Tue, 07 Sep 2021 07:53:20 GMT

In the same way with your bank wanting to text you a code?

Re: account suspended meaning unable to access bank

mazpepz — Tue, 07 Sep 2021 07:55:28 GMT

correct.

Re: account suspended meaning unable to access bank

XRaySpeX — Tue, 07 Sep 2021 07:57:42 GMT

Call EE urgently to discuss a repayment plan. See What should I do if I can't pay my bill?

Re: account suspended meaning unable to access bank

mazpepz — Tue, 07 Sep 2021 07:59:04 GMT

can’t do that either as they have cut my phone off ! i don’t have anyone here who’s phone i can borrow. i have messaged on all social media.

Re: account suspended meaning unable to access bank

Kirigaya_Kazuto — Tue, 07 Sep 2021 08:05:01 GMT

Didn't the payment come out via Direct Debit? it does sound crazy, but do you have a landline, or can you get a PAYG sim and use that to ring out?

Re: account suspended meaning unable to access bank

Schockwave — Tue, 07 Sep 2021 10:47:19 GMT

@mazpepz , do you have something like Skype? You will be able to call customer service that way and speak to them, or if you are near an EE store, you can go there and they should be able to help.