topic Re: I want to leave EE in Archived Posts

I want to leave EE

neilsurf — Sat, 04 Sep 2021 19:47:51 GMT

I want to email someone to tell them I no longer want to be with EE. Anyone know how to do this as the web site just takes you to a dead end?

Re: I want to leave EE

Northerner — Sat, 04 Sep 2021 20:00:18 GMT

Hi @neilsurf

You need to call EE CS on 150 and give 30 days notice.

You may need to pay off any remaining contract term.

Thanks

Re: I want to leave EE

neilsurf — Sat, 04 Sep 2021 22:07:04 GMT

Every time I want to call the call centre is closed. I want an email address to send my notice

Re: I want to leave EE

Northerner — Sat, 04 Sep 2021 22:15:56 GMT

Hi @neilsurf

There is no email.

You need to call within working hours as per my signature.

Thanks

Re: I want to leave EE

neilsurf — Sat, 04 Sep 2021 22:18:46 GMT

Now you see why I want to leave?

Re: I want to leave EE

XRaySpeX — Sun, 05 Sep 2021 00:02:15 GMT

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

Re: I want to leave EE

Profile closed — Sun, 05 Sep 2021 00:12:54 GMT

@neilsurf if you wish to retain your number when leaving text PAC to 65075 you will be sent a PAC code once you have given the code to your new provider & your number is transferred your account will be automatically terminated and a final bill will be produced within 7 working days as @Northerner mentioned you could be subject to termination charges if your still within your minimum term.