topic Re: Pay bill online in Archived Posts

Pay bill online

Empress — Tue, 31 Aug 2021 10:14:01 GMT

Since switching to EE in September 2020, I’m unable to pay my bill online. An error message always shows as “sorry we are unable to complete your request”. This happens regardless of which server I use. It happens on the app and on the website. It happens whether I use my phone or a different phone, or a tablet or a laptop. This is a fault with EE. Why isn’t it sorted yet? I just want to pay my bill, but have no outgoing calls, so unable to call and pay. Currently have no way to pay my bill. You think EE would have sorted this by now. Are there any other ways to pay?

Re: Pay bill online

XRaySpeX — Tue, 31 Aug 2021 10:28:49 GMT

Try using Fast Payment using a UK bank card. You've no need to register the card.

Re: Pay bill online

Leanne_T — Tue, 31 Aug 2021 12:17:00 GMT

Hi @Empress

Thanks for coming to the community.

I can see @XRaySpeX has provided another way for you to make the payment.

To get your My EE account looked into, please get in touch with our Mobile Care team who can help you get this resolved.

Thanks.

Leanne.

Re: Pay bill online

Empress — Fri, 03 Sep 2021 19:01:29 GMT

Thank you so much 😊

Re: Pay bill online

Empress — Fri, 03 Sep 2021 19:01:53 GMT

Thank you 😊

Re: Pay bill online

XRaySpeX — Fri, 03 Sep 2021 19:04:03 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance